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FAQ

  • How Do I Place An Order ?
    To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Follow the checkout process to complete your order.
  • What payment methods do you accept?
    We accept various payment methods, including major credit and debit cards, PayPal, and other secure payment options.
  • Do you offer international shipping?
    Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to see if we deliver to your location.
  • How can I track my order?
    Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.
  • What is your return policy?
    We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact our Customer Service team within 30 days of receiving your items for return or exchange instructions.
  • How long does shipping take?
    Shipping times may vary depending on your location and the shipping method chosen. You can find estimated delivery times during the checkout process.
  • What should I do if my order arrives damaged or is incorrect?
    If your order arrives damaged or is incorrect, please contact our Customer Service team immediately. We will assist you in resolving the issue promptly.
  • Are your products ethically sourced and environmentally friendly?
    Fantasia Moon is committed to ethical sourcing and sustainable practices. We prioritize quality and responsibility in our product selection.
  • Do you offer wholesale opportunities?
    Yes, we offer wholesale options for businesses interested in partnering with Fantasia Moon. Please fill out our Wholesale Inquiry form, and our team will get in touch with you.
  • How can I stay updated on new product releases and promotions?
    To stay updated on our latest products and promotions, subscribe to our newsletter and follow us on social media platforms like Instagram, Facebook, and TikTok
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